If your client isn’t receiving emails from Delenta (e.g., invitation emails), you can manually share their invite link instead.
How to Copy and Share a Client’s Invite Link
Go to your Contacts page in your Delenta portal.
Click the three dots (⋯) next to the client’s record.
Select Copy invite link.
Share this link with your client manually (via email or message).
Check Your Email Customisation Settings
Make sure you’ve updated the “Who is it from” field in your email customisation settings. This ensures emails are sent under the correct name and are less likely to go to spam.
For Clients: How to Whitelist Delenta Emails
To make sure you receive all communication from your coach via Delenta, please add Delenta (your coach’s platform provider) to your safe sender list.
Add this email to your contacts:
📧 info@delenta.com
If you find an email in your spam or junk folder, mark it as “Not Spam” and add it to your contacts.
Gmail
Desktop:
Open Gmail → Click the gear icon → See all settings.
Go to Filters and Blocked Addresses → Create a new filter.
Enter the email or domain: info@delenta.com.
Click Create filter → Check “Never send it to Spam” → Create filter.
Quick method:
Open an email from Delenta → Click More (⋮) → Filter messages like this → Follow the steps above.
Outlook (Web) / Office 365
Click the gear icon → View all Outlook settings.
Go to Mail → Junk email.
Under Safe senders and domains, click Add.
Type info@delenta.com and Save.
Apple Mail (iPhone / iPad / Mac)
On iPhone / iPad:
Open the email in Mail.
Tap the sender’s name.
Tap Add to Contacts.
On Mac:
Open the email.
Right-click the sender’s name.
Select Add to Contacts.
(Apple automatically treats saved contacts as trusted senders.)
Yahoo Mail
Open Yahoo Mail → Settings → More settings.
Go to Filters → Add new filters.
Add info@delenta.com as the sender → Save.
If an Email Lands in Spam
Locate the message → Click Not Spam.
This helps train your mailbox to recognize Delenta emails as safe.