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Email Integration with Delenta

Anji avatar
Written by Anji
Updated over 2 weeks ago

Overview

Delenta allows you to integrate your own Outlook (Microsoft 365/Live) or Google (Gmail) email account to send system-generated emails—like notifications, appointment reminders, or client updates—directly through your email domain.

This ensures:

  • Higher email deliverability

  • Better client trust with familiar email addresses

  • Improved compliance with branding and privacy standards


Integration Options

You can connect one of the following:

  • Google (Gmail / Google Workspace)

  • Outlook (Microsoft 365 and Outlook Live)

  • Custom SMTP server


Steps to Connect Your Email

Google / Gmail

  1. Go to your Delenta Integrations page and scroll down to find SMTP Integration

  2. Enable "Add Gmail" toggle switch

  3. A secure Google login window will open.

  4. Select the Gmail account you want to connect.

  5. Grant permissions when prompted (sending emails, read-only email access).

  6. Once successful, you’ll see your email listed under Connected Accounts.

Emails sent from the platform will now appear to be sent from your Gmail address.

Note: The FROM name that will be displayed on email will be the Account Name saved on your Delenta account.


Outlook / Microsoft 365

  1. Go to your Delenta Integrations page and scroll down to find SMTP Integration

  2. Enable "Add Gmail" toggle switch

  3. A secure Microsoft login window will appear.

  4. Enter your credentials and approve requested permissions.

  5. The system will confirm a successful connection and list your email under Connected Accounts.

Emails sent from the platform will now be routed via your Outlook account.

Note: With Outlook accounts, the FROM name that will be displayed on emails will be the Outlook Mailbox name.


SMTP Server

  1. Go to your Delenta Integrations page and scroll down to find SMTP Integration

  2. Enable "Add SMTP Server" toggle switch

  3. Fill out the form with your SMTP details:

    SMTP server (eg:smtp.yourdomain.com)

    Port: (Usually 587 or 465)

    Username: (Your email address)

    Password: (Use an App password if your provider supports 2FA), otherwise it will be your email password.

  4. Choose the 'From Email' that client will see.

  5. Click Save. The system will confirm a successful connection.

  6. Click 'Send Test Email'

  7. When you are ready to enable the connection. Click on Enable toggle switch at the top of the SMTP settings pop-up

How Emails Are Sent

Once connected, system-generated emails (e.g., appointment reminders, status updates, invoices) will be sent using your authenticated email address, ensuring:

  • Delivery through your domain’s servers

  • Full visibility in your "Sent" folder

  • Improved deliverability and client trust


Disconnecting Your Email

To remove an integration:

  1. Go to your Delenta Integrations page and scroll down to find SMTP Integration

  2. Turn off the toggle switch next to your connect integration.

  3. Confirm disconnection

  4. If you have connected using a custom SMTP server, then click on the Settings button next to SMTP server option. Once on the SMTP settings pop-up, use the disable toggle switch to confirm the disconnection.

After disconnection, the platform will revert to the default system email address- info@delenta.com

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